Privacy Policy

Applies to the SolOnChain Merch store.

What we collect

• Order details: your name, shipping address, email address and phone number, and the items you buy.
• Payment details: entered on Stripe's secure checkout page. Your card number goes to Stripe, never to us; we only see the last four digits and card brand.
• Your cart and shipping address in your browser: saved on your own device so they're still there when you come back. You can clear them at any time by clearing your browser's site data.
• Basic technical logs: our hosting provider records standard request information, such as IP address and browser type, to keep the site running and secure.

How we use it

We use your information only to process payments, make and ship your order, send your receipt and order updates, answer support requests, and prevent fraud. We don't sell your information or use it for advertising.

Who we share it with

Only the companies needed to complete your order, and only what each one needs:

• Stripe, to process your payment and send your receipt.
• Printful, our fulfillment partner, which makes your order and ships it.
• Shipping carriers chosen by Printful, to deliver your package.
• Vercel, which hosts this website.

We may also share information when the law requires it, for example in response to a valid legal request.

How we protect it

The site uses encrypted connections (HTTPS). Payments are handled entirely by Stripe, which is certified to the payment card industry's highest security standard (PCI DSS Level 1). Access to order information is limited to the people who run the store.

How long we keep it

We keep order records for as long as needed to fulfill orders, handle returns and disputes, and meet tax and accounting requirements.

Your choices

You can ask us to see, correct or delete your information, subject to the records we're required to keep. Open a ticket in our Discord or email support@solonchain.io.