Return Policy

Applies to all orders from the SolOnChain Merch store.

Made to order

Every item is printed or embroidered for you after you order, by our fulfillment partner. Because nothing is kept in stock, we can't accept returns, exchanges or refunds for a change of mind, the wrong size or the wrong color. Please check the size and color before you order.

Damaged, defective or misprinted items

If your item arrives damaged, defective or misprinted, or you receive the wrong item, we'll make it right at no cost to you.

• Report it within 30 days of delivery.
• Open a ticket in our Discord with the receipt number from your order email and clear, well-lit photos of the problem.
• We'll send a free replacement once it's verified. You don't need to send anything back. If a replacement isn't possible, we'll refund the item instead.

Lost or undelivered orders

Every order ships with tracking. If tracking shows no progress for an unusually long time, or your order is marked delivered but you didn't receive it, open a Discord ticket within 30 days of the estimated delivery date and we'll work with the carrier to resolve it. Orders lost because of an incorrect address entered at checkout can't be replaced for free.

Cancellations

Production starts quickly, so orders usually can't be changed or cancelled once placed. If you need to change something, open a Discord ticket right away and we'll do what we can.

Customs and duties

Orders shipped outside the United States may be charged import duties or taxes by the destination country. These are the buyer's responsibility and aren't refundable.

Questions

Open a support ticket in our Discord and include your receipt number.